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Username and Passwords
Please Check Your Email for Your Log In Information
Getting Started with the Child Care Basics Online Training
Depending on the volume of registrations, it may be up to 30 minutes after registration and payment for your username and password to be activated. However, in most cases it is activated immediately.
Training passwords are activated:
Monday - Friday 6:30 am – 9:00 pm AND Saturday - Sunday 8:00 am – 9:00 pm.
If you register after hours (during the night), your username and password will be activated first thing the next day. In which case, you will receive access to start your training by 8:30 the next morning.
Our online training is managed by live people, it is not fully automated. It requires that actual student support staff activate your account. The disadvantage is that if you enroll at midnight, you will have to wait until morning to start the training.
The advantage is, we are here, with a team of student support 13+ hours a day 7 days a week ready to help you!
Depending on the volume of registrations, it may be up to 30 minutes after registration and payment for your username and password to be activated. However, in most cases it is activated immediately.
Training passwords are activated:
Monday - Friday 6:30 am – 9:00 pm AND Saturday - Sunday 8:00 am – 9:00 pm.
If you register after hours (during the night), your username and password will be activated first thing the next day. In which case, you will receive access to start your training by 8:30 the next morning.
Our online training is managed by live people, it is not fully automated. It requires that actual student support staff activate your account. The disadvantage is that if you enroll at midnight, you will have to wait until morning to start the training.
The advantage is, we are here, with a team of student support 13+ hours a day 7 days a week ready to help you!
How Usernames and Passwords are Assigned
Usernames are case sensitive!
Example
Username: jdoe@hotmail.com
Password: 0353
An email will be sent to you within about 15 minutes after registration with your log-in information. Your student account will be activated within 30 minutes after registration. However, in most cases, the student account is activated immediately. During high volumes of registrations, it may take longer for the student account to be accessible.
Usernames are case sensitive!
- We assign usernames and passwords for the 20 Hour Basic training.
- Your username will be your email address.
- Your password will be the last four digits of the phone number that your provided on your registration.
Example
Username: jdoe@hotmail.com
Password: 0353
An email will be sent to you within about 15 minutes after registration with your log-in information. Your student account will be activated within 30 minutes after registration. However, in most cases, the student account is activated immediately. During high volumes of registrations, it may take longer for the student account to be accessible.
Username or Password Help
Usernames are case sensitive!
Try asking for help on Live Student Support Chat on the bottom of the page.
Second
If we are not available on chat, submit a Request for Username or Password Help.
Please provide TWO email addresses if possible. Requests are processed within 60 minutes after submission. Please watch your junk mail or spam folder.
Usernames are case sensitive!
- Lost your log-in email?
- Did you fail to receive your log-in email?
- Is your username or password not working?
Try asking for help on Live Student Support Chat on the bottom of the page.
Second
If we are not available on chat, submit a Request for Username or Password Help.
Please provide TWO email addresses if possible. Requests are processed within 60 minutes after submission. Please watch your junk mail or spam folder.
