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Module 8: Interactions and Guidance

Positive Communication

Page 2
Child Care Licensing Guidebook: Positive Communication

Positive communication helps ensure that children are treated in a nurturing, respectful, supportive and responsive way. Communication is more than words. It is also tone of voice, facial expressions, and body language.

Positive communication includes:
  • Smiling
  • Speaking to children at their eye level
  • Listening to what children have to say with attention and interest
  • Seeking meaningful conversation
  • Making eye contact (for some children making eye contact may not be culturally appropriate)
  • Asking children for their opinions or suggestions
  • Giving children choices when possible
  • Observing children’s play with interest and occasionally offering suggestions
  • Honoring children’s home languages
Video Source: EducationGovUK

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Observations

Pleasant conversations, excited sharing, spontaneous laughter and frequent displays of affection are signs that positive communications are happening in your center.

Observe your program in action, and ask yourself these questions:
  • Do caregivers listen and respond to all children with warmth and respect?
  • How do caregivers respond to behavior problems? Do they use positive guidance techniques? Are they teaching children what to do to get along with others?
  • Do caregivers encourage children to talk about what they are doing?
  • Do caregivers encourage children to treat each other with respect and to solve problems using their words?
  • Are mistakes treated as teachable moments?

If you find yourself answering yes to these questions you will know that you are creating a warm and loving child centered program through the use of positive communication.
The course does not "save" your progress. Use the checklist provided to track your progress, and click on the link in the menu to return to where you left off in the training.