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Module 8: Interactions and Guidance

Conflict Resolution

Module 8 Menu

Page 18


Helping a Child Control Angry Feelings

You can offer ideas to children about ways in which they can respond to angry feelings without hurting others or violating behavior rules. The Bingo Game can then be used as a tool and a reminder for use of these techniques. You can give a child who is having problems with angry feelings or temper a copy every day, and encourage the child to get Bingo each day for a week.
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Conflict Resolution

Conflict, a normal part of life, is the result of disputes, arguments, or differences in beliefs or opinions. A perceived attack on beliefs, interest, or concerns can lead to a very volatile situation that sometimes culminates in violence and can ultimately destroy a relationship between individuals or groups if not managed properly.

Conflict resolution is an approach or course of action with a goal of finding a solution to a conflict. Resolution is completed only when both parties’ interests and concerns are fully heard, understood, and addressed. Ideally, conflict is resolved before it escalates to verbal, physical, or legal confrontation.

Conflict has its beginnings in a perceived basic need deficiency. When our psychological well-being is threatened, we engage in behavior that is intended to reduce that deficiency. This behavior can be grouped as acceptable or unacceptable.

We emulate behaviors viewed as achieving the desired outcome, thus canceling the need or desire. We must keep in mind that the perception of a deficiency is the key and, with training and education, we can change that perception, thus reducing unacceptable behavior.

These basic needs include:
  • Physical
  • Security
  • Power
  • Emotional
  • Status

Conflict is natural, neither good nor bad, and should be expected when people interact. It is necessary for social and emotional growth. How conflict is managed determines whether the results are productive or destructive. If used properly, the negativity associated with conflict can be used to teach new skills.

Negotiating conflict requires patience and perseverance. Having options and learning the area of compromise can go a long way in resolving and managing conflict. Maturity levels, especially of young children, preclude the use of some compromise options.

As children move into the school age years, they become more and more interested in spending time with other children. They are learning how to cooperate and interact with others. But, during the first half of this stage (between about 5 and 8 years of age) children still have difficulty understanding another person’s point of view.

Working out conflicts can be a challenge. Encourage them to use words to work out problems; to express feelings and think of solutions. They will need your help and reminding. Help children think of ways to let off steam when they’re angry.

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School-Age Staff 20 Hour Basic Training

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